Return & Refund Policy
Our return policy allows you to send back your purchase within 15 days of the date you received delivery for an exchange or a refund of the purchase price, minus the shipping and handling, any return shipping fees and any restocking fees.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Shipping fees associated with returns and exchanges will be customers sole responsibility unless the reason for return is a result of OUR error. Examples of these type of instances may include the following:
- Item arrived defective and cannot be fixed with a replacement part
- We shipped the wrong item #
- We shipped it to the wrong address
- We shipped a duplicate order
Freight Damage and/or Missing Items
The recipient is responsible for inspecting all shipments upon arrival and will be liable for any repairs and/or damages not noted on the delivery receipt. Open your packages immediately. Concealed damage or missing items must be reported within 72 hours or your claim will be denied.
All returns are subject to a 20% restocking fee which will be deducted from your refund if item is proven to be at customers fault for the reason for return. If the item has shipped and you want to cancel the order, even if you have not received it, the return shipping and restocking fees will apply.
Orders Returned Without Delivery (Refusing Delivery)
If an order is returned as undeliverable due to incorrect shipping address or non-availability of recipient to accept delivery (in cases we require signature confirmation) or due to refusal to accept shipment, it shall be considered as a return by ‘customer error’ and our standard Return Policy is applicable on such orders. In addition to the restocking fees, the actual Shipping & Handling charges for outbound and return shipping are chargeable to your account.
If the item has shipped and you want to cancel the order, even if you have not received it, the return shipping and restocking fees above will apply.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.